Skills & Competencies for Cashier I

Cashier I job profile

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JOB SUMMARY for Cashier I

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier I

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier I SALARY RANGE

BASE 50%
$29,961
TOTAL 50%
$30,023
Job Level
A01
Job Code
OF13000031
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier I

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Monitors and optimizes retail operations to enhance productivity and cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Explores the historical and future positioning of the organization in light of prevailing retail trends.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Identifies and cites the different retail departments and communications channels within our organization.
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Level 2 Behaviors
(Light Experience)
Reports operation improvement opportunities to enhance retailer costs and customer experiences.
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Level 3 Behaviors
(Moderate Experience)
Improves customer security and convenience by communicating areas for streamlining payment processing.
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Level 4 Behaviors
(Extensive Experience)
Monitors staff adherence to policies to ensure consistent and efficient delivery of retail operations.
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Level 5 Behaviors
(Mastery)
Establishes our organization's standard operating procedure to ensure efficient retail operations.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier I

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Defines the importance and purposes of receipt management in business accounting.
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Level 2 Behaviors
(Light Experience)
Assists in accurately collecting, organizing, and filing business transaction receipts.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates proficient use of accounting software for managing digital receipts.
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Level 4 Behaviors
(Extensive Experience)
Develops and implements receipt management processes for the accounting team.
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Level 5 Behaviors
(Mastery)
Defines strategic direction for receipt management practices in the business.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Describes how point-of-sale systems work in accepting payments from customers.
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Level 2 Behaviors
(Light Experience)
Assists in all fundamental interactions with the customer, from answering product questions to point-of-sale.
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Level 3 Behaviors
(Moderate Experience)
Checks point-of-sale operations and complies with standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with senior management to address issues relating to the point-of-sale system.
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Level 5 Behaviors
(Mastery)
Designs critical applications to visualize the retail point-of-sale data.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Cashier I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier I
Proficiency Level - 4
5 Competency for - Cashier I
Proficiency Level - 5

Summary of Cashier I skills and competencies

There are 6 hard skills for Cashier I, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier I, Receipts Management, Point of Sale.
7 soft skills for Cashier I, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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